Client Testimonials

Here are some messages from our happy customers. If you would like to share your story of working with Reliable Truss, please email our Co-CEO and one of our owners, Margie Kaitz at margie@national-lumber.com.

If you had a less than satisfactory experience with Reliable Truss, Margie would also like to know about that. We strive everyday to provide exceptional customer service, so we want to address any problems.

Regarding our manufacturing capabilities:

“I wanted to extend my personal thanks to you and the rest of the folks at National Lumber and Reliable Truss for that fantastic tour. I found it to be a very valuable learning experience.

While I was generally familiar with metal plate wood trusses, watching the actual manufacturing was quite an experience. I was very impressed by your plant and also by the sophistication of the Mitek software.

Previously I was not aware how extensive a capability existed for pre-fabbing wall and floor sections. Again, the machinery and your plant were very impressive.

For me the Alpine steel trusses were a complete revelation. In the past I had done some work with light structural steel trusses (angles, tees, and gussets), but these light gauge steel trusses are definitely something to look for a way to use. Thanks again.”

Thomas J. Vaughan, Jr., P.E., GSC Engineering, Inc.

GSC Engineering

Regarding our custom pre-fabricated pergolas:

“I wanted to say thank you to you and your company for your efforts with the Steffens Pergola. The installation went extremely well and the detailed design was cut beautifully, my project manager was thrilled and the clients love it. They painted the columns white and put a weathered grey stain on the Doug Fir beams - I will email you pictures next week. Everyone we dealt with at Reliable was extremely helpful and a pleasure to deal with, I look forward to working with you guys again.

Sincerely,

Kelly Akel”

George H. Suddell Architects
Boccard Suddell Construction Corp.
202-11 East Shore Road,
Huntington, NY 11743

Regarding our roof trusses and wall panels:

“Thank you for the great tour of your facilities. It was really nice to see how the products and materials that get installed on site are designed and fabricated. I look forward to continuing to work with all of you in the future.

Thanks,

Bill”

William H. Barry, P.E., Associate, DM Berg Consultants, P.C.

DM Berg Consultants